skip to main content
Search Search Investors Icon Investors phone 1-800-318-8997

Frequently Asked Questions

FAQ

Have any questions or concerns? Below, we have answered some of the most frequently asked questions that we have received from our customers over the years. If you are interested in a specific topic, you can navigate to one of the links below to jump directly to that category.

Note: If you have a question that is not answered in this list, don’t hesitate to call our Customer Care Center at 1.800.318.8997 or email us at LNBmail@banklandmark.com. Additionally, you can schedule an appointment with a Landmark National Bank associate near you. We look forward to answering any questions or concerns you might have!

Banking Basics

What is my routing number and why do I need to know it?

Every bank has a transit routing number assigned.  If you are providing your account number to someone for payment purposes, the routing number is what tells the vendor which bank has your account. Landmark’s routing number is 301171007.

Back to Questions

Which transactions does the bank process first?

In general, each business day, we post deposits and other credits before we post withdrawals and debits. When processing withdrawals, we post cash withdrawals first, then ATM and debit card transactions, followed by ACH payments. Each of those items is posted in order of lowest dollar amount to the highest dollar amount. Checks are posted to your account last and posted in check number order.

Back to Questions

What is a "pending transaction?"

A pending transaction is one that has not yet cleared your account. Not all transactions will show up as pending before they clear. Pending transactions may also change before they clear.  For example, if you’ve used your debit card at a restaurant, the pending transaction may show the purchase amount only, and then the final transaction will reflect the addition of the tip once it has cleared your account.

Back to Questions

How do I change or reset the PIN on my debit card?

You can easily set the PIN on your debit card by calling our automated telephone line at 1.800.567.3451. You will be asked to provide answers to a few personal questions to verify your identity, and then you will be prompted to enter a new PIN.

Back to Questions

What documentation do I need to change my name on my account?

You must have the legal documentation showing the reason for the name change (e.g., marriage license, divorce decree, etc.) and present your updated identification (such as your driver’s license). A new signature card will be printed for all individuals on the account to sign.

Back to Questions

How do I add or remove someone from my account?

To add someone to your account, you must make sure that person is present with you and has current identification. (e.g., driver’s license, state-issued ID, etc.) A new signature card will be printed for all individuals on the account to sign.

To remove someone from your account, the person being removed will need to sign a Change of Ownership form. This form must be completed at a Landmark National Bank branch and notarized. A new signature card will be printed for any remaining individuals on the account to sign.

Back to Questions
Mobile Banking

Will mobile banking work with my cell phone?

Mobile Banking works with virtually all modern cell phones. Depending on your phone’s capabilities and your service plan, you can choose between text banking, mobile web banking, and app banking.

Back to Questions

Is there a fee for mobile banking?

Landmark National Bank does not charge a fee. However, your mobile carrier may charge for data usage or text messaging.

Back to Questions

How do I use the text banking feature of mobile banking?

Once you are enrolled, simply send a text message with the appropriate command to 99588.  For example, you can text BALANCE to request your available account balance.

Back to Questions

How long does a mobile banking transfer take to post to my account?

The transfer should appear in your account within 10-60 seconds, depending on several factors, such as your wireless reception.

Back to Questions

What should I do if I lose my cell phone?

No confidential information is stored on your cell phone. However, you can immediately disable your mobile banking access at any time. Simply log into your bank account online from any computer, click on “Other Services,” and then choose “Mobile Banking.” You can disable your mobile access until you get a replacement phone.

Back to Questions

Is mobile banking secure?

We use similar encryption technologies to our online banking platform to ensure your transactions are secure. Mobile banking does not transmit confidential data, such as full account numbers.

Back to Questions
Mobile Deposit

What do I need to use mobile deposit?

You will need a mobile phone with a camera that features 2 megapixels or higher, as well as a wireless data plan with your carrier. You will also need to download our mobile banking app, which is available in both the Apple and Google Play stores.

Back to Questions

Can I use mobile deposit to make a deposit to any of my accounts?

Currently, mobile deposit is available for checking and savings accounts.

Back to Questions

Will I need to delete the photo of my check after I send it for deposit?

No. With mobile deposit, the image of your check disappears once the deposit is sent to the bank. The photo is not stored anywhere in your phone.

Back to Questions

How is a mobile deposit different than a regular deposit?

You will need to use a different endorsement when making a mobile deposit.  You must endorse the back of the check you are depositing with your signature and the words “For Mobile Deposit Only.”  And there is no need for a deposit slip!

Back to Questions

When will I get credit for my mobile deposit?

Funds from the mobile check deposit will generally be credited to your account by the end of the business day we receive your deposit if received before 7:00 pm CST. Mobile deposit check images received by us after 7:00 pm CST, or on non-business days, will not be available for credit to your account until the next business day. Non-business days include Saturday, Sunday, and any federal holiday.

Back to Questions

How much can I deposit using mobile deposit?

Mobile deposit has a daily limit of $2,500.00.

Back to Questions
Fraud Alerts

I received a text about a debit card purchase. Is it legit or a scam?

Landmark does have a fraud detection service that monitors your account for unusual debit card transactions.  If we detect a purchase that seems out of the ordinary, we’ll send a text to your mobile number asking you to verify the transaction.  You can reply “Yes” and continue with the transaction, or you can reply “No” to restrict your card and stop all purchases.

Back to Questions

How do I know it's really from Landmark?

The text will come from the short code 20733 or 37268.  It will only ask you to reply Yes or No.  You will never be asked to confirm a PIN or the 3 digit security code.

Back to Questions

I received an automated call about a debit card transaction. Is that for real?

If we don’t receive a response or are unable to complete the text, our fraud center will place an automated call to you.  That call will come from 877-253-8964.  Again, you will be asked to confirm whether or not you authorized the purchase.  If you choose the option for “No”, you will be redirected to a live representative who can assist further.  Our representative may ask you to confirm some personal information, like your name or last 4 digits of your SSN, to verify your identity — BUT, they will never ask for your PIN or the 3 digit security code.

Back to Questions